Thank you for shopping with AC Wellness Devts. We are committed to providing high-quality products and excellent customer service. Please read our Refund & Returns Policy carefully before making a purchase.
Returns
If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include any accessories, manuals, or promotional items supplied with the product.
- Be accompanied by proof of purchase (order number or receipt).
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used health and wellness products.
- Perishable goods.
- Personal care or hygiene items where the seal has been broken.
- Gift cards.
- Digital products or downloadable content.
- Products marked as non-returnable or final sale.
Faulty or Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
We will assess the issue and arrange a replacement, repair, or full refund where appropriate.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 working days. Processing times may vary depending on your bank or payment provider.
Original delivery charges are non-refundable unless the item is faulty or supplied in error.
Return Shipping
Unless the product is faulty, damaged, or incorrect, customers are responsible for the cost of returning items.
We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
- Orders that have not yet been dispatched can usually be cancelled for a full refund.
- Once an order has been dispatched, it must be returned in accordance with this policy.
Appointments and Services (If Applicable)
If you have booked a consultation or wellness service:
- Appointments cancelled with at least 24 hours’ notice may be rescheduled or refunded.
- Cancellations made with less than 24 hours’ notice may not be eligible for a refund.
- Failure to attend a scheduled appointment without notice may result in the full fee being charged.
How to Request a Return
Please contact our customer support team before sending any items back.
Include:
- Your full name.
- Order number.
- Reason for the return.
- Photos (if the item is damaged or faulty).
We will provide return instructions once your request has been reviewed.
Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.