Thank you for shopping with AC Wellness Devts. We aim to process and deliver your order as quickly and efficiently as possible. Please read our Shipping & Delivery Policy before placing an order.
Order Processing
- Orders are processed on business days (Monday to Friday, excluding UK public holidays).
- Most orders are processed within 1–3 business days after payment has been successfully received.
- During busy periods, promotional events, or holidays, processing times may be slightly longer.
Delivery Times
Estimated delivery times begin once your order has been dispatched.
Typical delivery estimates are:
- Standard UK Delivery: 2–5 business days
- Express Delivery (if available): 1–2 business days
- International Delivery (if available): Delivery times vary depending on the destination country.
Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including weather conditions, courier delays, customs processing, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated during checkout and will be displayed before you complete your purchase.
Any free shipping promotions will be clearly stated on our website where applicable.
Order Confirmation & Tracking
Once your order has been placed, you will receive an order confirmation email.
When your order has been dispatched, you will receive a shipping confirmation email. Where available, this will include tracking information so you can monitor your delivery.
Delivery Address
Please ensure your delivery address is accurate and complete before submitting your order.
We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Failed Deliveries
If a delivery cannot be completed because no one is available to receive it or the address provided is incorrect, the courier may:
- Attempt re-delivery.
- Leave the parcel in a safe place where appropriate.
- Deliver the parcel to a local collection point.
- Return the parcel to us.
Additional delivery charges may apply if an order needs to be re-shipped.
International Orders
Where international shipping is offered:
- Delivery times may vary depending on the destination.
- Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by the destination country unless otherwise stated.
- Customs clearance procedures may delay delivery.
Damaged or Missing Deliveries
If your order arrives damaged or you believe items are missing, please contact us within 48 hours of receiving your delivery.
Please include:
- Your order number.
- A description of the issue.
- Photographs of the packaging and products, where applicable.
We will investigate the matter and work to resolve it as quickly as possible.
Lost Parcels
If your parcel appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate and, where appropriate, arrange a replacement or refund in accordance with our Refund & Returns Policy.
Delivery Delays
While we make every effort to deliver orders within the estimated timeframes, we cannot guarantee delivery dates. Delays caused by couriers, customs authorities, severe weather, strikes, or other events beyond our reasonable control are outside our responsibility.